Frequently Asked Questions

Placing an order on ShopHub is simple and secure:

1. Browse our product catalog or use the search bar to find what you need
2. Click on a product to view details, then select quantity and options
3. Click "Add to Cart" and continue shopping or proceed to checkout
4. Review your cart and click "Proceed to Checkout"
5. Enter your shipping information and select a delivery method
6. Choose your preferred payment method and complete the transaction
7. You'll receive an order confirmation email with tracking information

We offer multiple secure payment options to suit your preferences:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Google Pay, Apple Pay, Samsung Pay
• Bank Transfers: Direct bank transfers for select countries
• Buy Now, Pay Later: Klarna, Afterpay (where available)

All transactions are protected with 256-bit SSL encryption and processed through secure payment gateways. Your financial information is never stored on our servers.

Shipping times vary based on your location and the shipping method selected:

Orders are typically processed within 1-2 business days. You'll receive tracking information via email once your order ships. Shipping to PO Boxes or APO/FPO addresses may take additional time.

We want you to be completely satisfied with your purchase:

• 30-Day Window: Return most items within 30 days of delivery for a full refund
• Condition: Items must be unused, in original packaging with all accessories
• Process: Contact our support team to initiate a return and receive a prepaid shipping label
• Refund: Refunds are processed within 5-7 business days after we receive the item

Exceptions: Certain items like personalized products, opened software, or hygiene-sensitive items may not be eligible for return. Final sale items are marked clearly at checkout.

Tracking your order is easy with multiple options:

1. Email Notifications: Receive automatic updates at each stage of your order
2. Account Dashboard: Log in to view order status and tracking information
3. Tracking Number: Click the tracking link in your shipping confirmation email
4. Customer Support: Contact us with your order number for immediate assistance

Tracking information typically becomes available 1-2 business days after your order ships. If you haven't received tracking information within 3 business days of your order confirmation, please contact our support team.

Yes, we ship to over 150 countries worldwide with competitive rates:

Shipping costs are calculated at checkout based on destination and package weight. Free international shipping is available on orders over $200 USD. Some countries may have restricted or delayed shipping due to customs or local regulations.

Order changes depend on the processing stage:

For the fastest assistance, contact our support team immediately after placing your order if you need changes. Include your order number and specific requests in your communication.

Our customer support team is available to assist you through multiple channels:

When contacting support, please have your order number, product details, and a brief description of your issue ready to help us assist you more efficiently.

We stand behind the quality of our products with comprehensive warranty coverage:

To initiate a warranty claim, contact our support team with your proof of purchase and product details. We'll provide a return authorization and prepaid shipping label. Warranty claims are typically processed within 5-10 business days.

Creating a ShopHub account offers many benefits and is quick and easy:

1. Click the "Login" button in the top right corner of any page
2. Select "Create Account" or "Sign Up"
3. Enter your email address and create a secure password
4. Verify your email address by clicking the confirmation link sent to your inbox
5. Complete your profile with shipping address and preferences
6. Start enjoying account benefits like order tracking and saved payment methods

You can also create an account during checkout. Having an account is not required to make purchases, but it enhances your shopping experience and makes returns easier.